1. About This Policy

Megan Drummond Psychotherapy (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

 

This policy explains how we collect, use, store, and protect your personal information when you interact with us, including via our website www.mdtherapy.com.au.

 

2. What Personal Information We Collect

• We may collect the following information:

• Your name, email address, phone number, and postal address

• Appointment details, enquiry forms, and any information you voluntarily provide

• Health information relevant to counselling sessions (with your consent)

• Payment and invoicing details

• Technical data, such as your IP address, browser type, and website usage (via cookies or analytics)

 

3. How We Collect Your Information

We collect personal information when you:

• Make an enquiry via our website or email

• Book an appointment or attend counselling sessions

• Subscribe to our mailing list or download resources

• Visit our website (via cookies and analytics tools)​

 

4. Why We Collect and Use Your Information

We collect personal information to:

• Provide counselling services and client support

• Manage appointments, billing, and payments

• Communicate with you regarding your care

• Comply with our legal and ethical obligations

• Improve our website and services

 

5. How We Store and Protect Your Information

We store personal information securely using password-protected systems, encrypted cloud storage, and secure practice management software. Only authorised staff have access to this information. We take reasonable steps to prevent unauthorised access, misuse, or disclosure.

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6. Disclosure of Personal Information

We will not share your personal information with third parties except:

• Where required by law (e.g., mandatory reporting or court orders)

• With your consent, to coordinate care with other professionals

• To trusted service providers (e.g., website hosting, email systems) who assist in running our practice. These providers may store information overseas.

 

7. Access and Correction

You have the right to access and correct the personal information we hold about you.
To request access or correction, please contact us at megan@mdtherapy.com.au.

 

8. Making a Privacy Complaint

If you believe we have breached your privacy, please contact us at megan@mdtherapy.com.au.
We will respond within 30 days. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

 

9. Overseas Disclosure

Some of our third-party providers (e.g., secure cloud storage, email services) may store data outside Australia. We take reasonable steps to ensure these providers comply with privacy standards.

 

10. Updates to This Policy

We may update this policy from time to time. The updated version will be published on our website.

 

11. Contact Us

For any privacy-related enquiries, please contact:

Megan Drummond Psychotherapy
📧 megan@mdtherapy.com.au
🌐 www.mdtherapy.com.au
📞 +61 401 768 387

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