Terms & Conditions

Welcome to our website. This website with the URL www.mdtherapy.com.au is owned and operated by Megan Drummond Psychotherapy (ABN 61 691 213 961).

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The terms “us”, “our”, or “we” refer to Megan Drummond Psychotherapy, the owner and operator of this website, whose registered office is in Launceston, Australia.

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The terms “you” or “your” refer to the user or viewer of this website.

Megan Drummond Psychotherapy provides the following services and products, including but not limited to:

• Individual counselling and psychotherapy services delivered via telehealth

• Couples counselling and relationship counselling services

• Professional consultation and psychoeducation services

• Mental health support relating to trauma, relational difficulties, narcissistic abuse recovery, and personal wellbeing

• Online appointments and remote therapeutic services

• Client resources and psychoeducational materials provided during or between sessions

• Written reports, letters, or documentation where clinically appropriate or requested

• Educational content including workshops, presentations, seminars, and training

• Digital resources, downloadable materials, and informational guides

• Website content including articles, blogs, resources, and informational material

• Any additional services, resources, or products offered through the Megan Drummond Psychotherapy website or associated platforms from time to time

Please read these Terms and Conditions carefully. Together with our Privacy Policy, they set out your rights and obligations in relation to:

1.    The use of this website

2.    All services and products provided through this website

If you do not agree with any part of these terms and conditions, please do not use this website.

Cancellation Policy

At Megan Drummond Psychotherapy, we value your time and aim to provide a smooth and respectful booking experience.

Notification of Cancellation or Rescheduling

We kindly request at least 48 hours’ notice for cancellations or requests to reschedule an appointment. This allows us to offer the appointment time to other clients. We understand that circumstances can sometimes change unexpectedly. If you need to make changes to your appointment, please contact us as soon as possible.

In cases of repeated last-minute cancellations or non-attendances, we reserve the right to decline or block future bookings.

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Refunds or Credits

If you require a refund or rescheduling of a paid consultation, you must notify us at least 48 hours before your scheduled appointment.

Appointments cancelled with less than 48 hours’ notice will be treated as a non-attendance. In the case of a non-attendance, the full consultation fee will be forfeited and no refunds or credits will be issued.

We reserve the right to cancel consultations where necessary, provided that reasonable notice is given.

Website Terms of Use

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1. Acceptance of Terms

1.1 By accessing or using this website and any associated services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions and all related documents.

1.2 The content of this website is provided for general information and educational purposes only and may change without prior notice.

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2. Variation

2.1 We may update or amend these Terms and Conditions from time to time.

2.2 Any updated provisions will apply from the date they are published on this website.

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3. Disclaimer (General)

3.1 While every effort is made to ensure the accuracy of the information on this website, Megan Drummond Psychotherapy makes no warranty or guarantee regarding the performance, accuracy, timeliness, completeness, or suitability of any information or materials found or offered on this website.

3.2 The information available through this website is provided for general educational and informational purposes only.

3.3 You acknowledge that any reliance on information contained on this website is entirely at your own risk.

3.4 Nothing on this website constitutes technical, legal, financial, or other regulated professional advice.

3.5 This disclaimer applies to the fullest extent permitted by law and survives termination or expiration of your use of this website or services.

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3.6 No Therapeutic Relationship

The information provided on this website is intended for educational and informational purposes only and does not constitute counselling, psychotherapy, or mental health treatment.

Viewing this website, sending an enquiry, or accessing resources does not create a therapist–client relationship with Megan Drummond Psychotherapy.

A therapeutic relationship is only established once a formal intake process has been completed and both parties have agreed to engage in counselling services.

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3.7 Crisis and Emergency Support

This website and the services offered through it are not intended to provide crisis or emergency support.

If you are experiencing a mental health emergency or require immediate assistance, please contact your local emergency services or a crisis support service such as Lifeline Australia on 13 11 14.

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4. Copyright, Trademarks and Intellectual Property

4.1 Megan Drummond Psychotherapy owns the intellectual property rights in the content of this website or has permission to use the material displayed.

4.2 You may not reproduce, distribute, modify, republish, transmit, or exploit any website content without prior written permission.

4.3 If you wish to reproduce any content from this website, please contact contact@mdtherapy.com.au.

4.4 Content posted by third parties remains the responsibility of those third parties and may be subject to separate copyright restrictions.

4.5 Company names, logos, and products mentioned on this website may be trademarks of their respective owners.

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5. Personal Use Only

5.1 You may access, download, or print website material for personal, non-commercial use only.

5.2 Sharing or using website content for commercial purposes without permission is strictly prohibited.

5.3 You agree not to remove any copyright or proprietary notices from downloaded materials.

5.4 Except as expressly granted in writing, no licence or rights to intellectual property are granted.

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6. No Unlawful or Prohibited Use

6.1 You agree not to use this website for any unlawful purpose.

6.2 You must not use the website in any way that may damage, disable, or impair its operation.

6.3 You must not attempt to gain unauthorised access to any part of the website.

6.4 You agree not to:

• Engage in spam or unsolicited communications

• Conduct unlawful or unethical activities

• Reverse engineer or copy the website infrastructure

• Distribute viruses or malicious software

• Use website data for marketing purposes

• Contact individuals listed on this website for marketing activities

6.5 You must ensure that any information provided through this website is accurate and not misleading.

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7. Copyright Infringement

7.1 If you believe material on this website infringes intellectual property rights, please contact contact@mdtherapy.com.au with sufficient information so the matter can be investigated.

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8. Cookies

8.1 This website may use cookies to monitor browsing preferences.

8.2 By using this website, you consent to the use of cookies in accordance with our Privacy Policy.

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9. Third-Party Links

9.1 This website may include links to third-party websites.

9.2 These links are provided for convenience only.

9.3 Megan Drummond Psychotherapy does not endorse or control the content of external websites.

9.4 Use of third-party websites is at your own risk.

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10. Website Security

10.1 We take reasonable steps to maintain the security of this website.

10.2 However, we cannot guarantee the website will be free from viruses, interruptions, or technological issues.

10.3 You are responsible for maintaining appropriate security software on your own devices.

10.4 This website may occasionally become unavailable due to maintenance or third-party hosting services.

11. Limitation of Liability

11.1 To the fullest extent permitted by law, Megan Drummond Psychotherapy is not liable for any loss or damage arising from the use of this website.

11.2 Where liability cannot be excluded under Australian Consumer Law, liability is limited to:

• Re-supplying the services, or

• Refunding the amount paid for those services.

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12. Indemnity

12.1 You agree to indemnify and hold Megan Drummond Psychotherapy harmless from any claims, losses, damages, or legal costs arising from:

• Your misuse of this website

• Your breach of these Terms and Conditions

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13. Applicable Law

13.1 These Terms and Conditions are governed by the laws of Tasmania, Australia.

13.2 Any disputes arising from the use of this website will be subject to the jurisdiction of the courts of Tasmania.

13.3 Notices may be provided to us via email at contact@mdtherapy.com.au.

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14. Relationship

14.1 Nothing in these Terms and Conditions creates a partnership, joint venture, employment, or agency relationship between you and Megan Drummond Psychotherapy.

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15. Validity

15.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in effect.

15.2 These Terms and Conditions, together with our Privacy Policy, constitute the entire agreement between you and Megan Drummond Psychotherapy.

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16. Feedback, Comments or Complaints

If you have any questions or concerns regarding these Terms and Conditions, please contact:

contact@mdtherapy.com.au. We endeavour to respond to all enquiries within three business days.

17. Telehealth Services

17.1 Some services provided by Megan Drummond Psychotherapy are delivered via telehealth or online communication platforms.

17.2 While reasonable steps are taken to maintain confidentiality and privacy, you acknowledge that electronic communication carries inherent risks, including technological failure, data breaches, or limitations in internet security beyond our control.

17.3 By engaging in telehealth services, you acknowledge and accept these limitations.

17.4 You are responsible for ensuring that you participate in telehealth sessions from a private and secure location where confidentiality can be reasonably maintained.

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18. Educational Content Disclaimer

18.1 The articles, blog posts, resources, downloadable materials, and other information provided on this website are intended for educational and informational purposes only.

18.2 Such materials are not a substitute for professional mental health treatment, diagnosis, or personalised counselling.

18.3 Any examples, case discussions, or psychological concepts presented on this website are provided for general education and should not be interpreted as specific advice for your personal circumstances.

19. Artificial Intelligence and Data Use

19.1 The content, resources, and materials published on this website are protected intellectual property.

19.2 Website content may not be copied, scraped, reproduced, republished, or used to train artificial intelligence systems, machine learning models, automated scraping tools, or commercial datasets without the express written permission of Megan Drummond Psychotherapy.

19.3 Unauthorised automated access, harvesting, or extraction of website data is strictly prohibited.

20. Online Conduct and Public Commentary

20.1 Megan Drummond Psychotherapy values respectful communication and constructive feedback.

20.2 You agree not to publish or distribute false, misleading, defamatory, or malicious statements about Megan Drummond Psychotherapy, its services, or its representatives on any public platform, including but not limited to social media, online forums, or review platforms.

20.3 Genuine feedback or concerns regarding services are encouraged and should be directed privately to contact@mdtherapy.com.au so that they can be addressed appropriately.

20.4 Nothing in this clause limits your rights under Australian Consumer Law, including the right to provide honest reviews or feedback regarding services received.

20.5 Megan Drummond Psychotherapy reserves the right to take appropriate action in response to defamatory or unlawful conduct where necessary.

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